Troubleshooting Failed Workflow Actions
Sometimes a message doesn't send or a contact gets stuck. The Workflow History tab is your best friend for debugging.
Execution Logs
Open your workflow and click the Execution Logs tab at the top. This shows a chronological list of every contact that entered the workflow and exactly what happened at each step.
Common Errors
- Missing Email/Phone: The action failed because the contact record doesn't have an email address or phone number.
- DND Enabled: The contact has "Do Not Disturb" enabled, blocking outbound messages.
- Outside Window: The contact is paused at a step because it is currently outside your defined Advanced Wait Window.
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