Product Updates
We're constantly shipping new features, improvements, and fixes to make CastaLink the only tool you need to run your business.
Smart Knowledge Base Triggers for Conversation AI
Your CastaLink AI Assistant can now wait for the perfect moment before pulling information from your knowledge base. This gives you precise control over the conversation flow, delivering far more relevant and timely responses to your leads.
What's Included
- Trigger knowledge base access only after key information is collected
- Guide users through a structured conversation flow before surfacing results
- Use multiple knowledge bases in the same conversation with custom triggers
- Add custom instructions for how the AI should respond once the trigger fires
Ask AI × WhatsApp Integration
Your customers no longer want to click through software. They want to tell it what to do and have it happen. Ask AI can now run your entire WhatsApp channel for you, end to end, from a single chat window. Templates, sends, bulk campaigns, Flows, analytics, and onboarding—just describe the outcome you want.
What's Included
- WhatsApp Templates Built by Asking: Create any template in plain English, including rich headers and buttons.
- Bulk Messaging & Segmentation: Send personalized campaigns to tagged audiences in a single prompt.
- WhatsApp Flows: Create and publish appointment booking flows conversationally.
- Live Analytics & Tracking: Check delivery, read rates, and template performance instantly.
Funnel & Website AI - Enhanced Page Generation
Almost every part of the page-generation engine has been rebuilt and deepened. The focus of this release is first-generation output quality. The pages Funnel AI generates after this update are more designed, more cohesive, more on-brand, and more thoughtful than ever before.
What's Included
- Layouts feel intentional and composed with a new generation pipeline
- Imagery is matched to the section, the brand, and the moment in the page
- Design intelligence built into the model with per-section skills
- Cloning now threads your customization request through vision analysis
Opportunity Forecasting
Get a clear, real-time view of your future revenue — without spreadsheets. We've introduced a dedicated Forecast tab inside Opportunities to help you track, predict, and improve your pipeline performance using expected close dates and probability-based forecasting.
What's Included
- New Forecast tab inside Opportunities
- Forecast revenue using Expected Revenue (weighted by probability)
- Forecast timeline view to track deals across time (Week / Month / Quarter)
- Risk classification system: High, Medium, Low risk based on slippage
Category-First Booking
We’ve introduced a new way to structure your booking flow. You can now let customers start by selecting a category (like Hair, Spa, Wellness) before choosing a service—making discovery easier and the booking experience more intuitive.
What's Included
- Category-first booking flow to reduce overwhelm when you offer multiple services
- Add images and descriptions to make categories more visual and engaging
- Services scoped to category so customers only see relevant services
- Clean card-based layout for easy browsing
AI Voice Booking Agent
Our most requested feature is finally here. You can now deploy an AI voice agent that answers inbound calls, qualifies leads, and books appointments directly into your calendar. It sounds completely natural and works 24/7.
What's Included
- Natural conversational AI that understands context and interruptions
- Direct integration with your existing calendar availability
- Full call transcripts and recordings saved to the contact record
- Customizable voice profiles (choose from 15 different voices)
Unified Inbox Redesign & Speed Improvements
We've completely overhauled the Unified Inbox to be 3x faster and much easier to navigate. You can now filter conversations by channel, assign chats to specific team members, and use AI to generate suggested replies based on your business history.
What's Included
- 300% faster message loading and real-time syncing
- New 'Assigned to Me' view for team collaboration
- AI-suggested replies that learn from your previous answers
- Improved mobile responsiveness for on-the-go messaging
Visual Workflow Automation Builder
Building complex automations is now as easy as drawing on a whiteboard. Our new drag-and-drop workflow builder lets you visualize your entire customer journey, add conditional logic, and trigger actions across all your connected channels.
What's Included
- Intuitive drag-and-drop canvas for building multi-step automations
- Advanced if/then branching based on contact behavior
- New triggers for video views and document signatures
- Pre-built automation templates for local businesses
Google Business Profile Integration
Manage your entire Google presence directly from CastaLink. Reply to reviews, post updates, and track your local search ranking without ever leaving the dashboard.
What's Included
- Direct posting to Google Business Profile
- Automated review reply templates
- Local SEO performance tracking
Bug Fixes & Performance Tweaks
A series of under-the-hood improvements to make your experience smoother and more reliable.
What's Included
- Fixed an issue where some SMS templates wouldn't save on mobile
- Resolved a calendar sync delay with Microsoft Outlook
- Improved load times for the contacts database by 40%
- Fixed a UI glitch in the funnel builder drag-and-drop interface
