Configuring your Business Phone Number
To send text messages and make outbound calls through CastaLink, you need to purchase a dedicated Twilio/LC Phone number.
Step 1: Navigate to Phone Numbers
Go to Settings > Phone Numbers.
Step 2: Add a Number
Click Add Number. You can search by country, area code, or specific digits to find a number that suits your business. Once you find one, click Save to purchase it.
Step 3: Configure Call Routing
Click the edit icon (pencil) next to your new number. In the Forward Calls To field, enter your actual cell phone or office number. When someone calls your CastaLink number, it will seamlessly forward to your real phone.
Step 4: Enable Call Recording (Optional)
If you want to record inbound and outbound calls for training purposes, toggle on Call Recording. You can customize the whisper message that plays before the call connects.
Step 5: A2P 10DLC Registration
To ensure your text messages are delivered reliably and comply with carrier regulations, complete your A2P 10DLC registration in the Trust Center tab.
