Archiving and Managing Unread Messages
A cluttered inbox leads to missed opportunities. Learn how to keep your Conversations tab organized.
Marking as Read/Unread
If you read a message but need to handle it later, you can mark it as unread so it stays in your priority queue. Click the three dots next to the conversation in the left sidebar and select Mark as Unread.
Archiving Conversations
When a conversation is completely resolved, you should archive it. This removes it from your "Recents" list, keeping your view clean. Click the Archive icon (a box with a down arrow) at the top right of the middle panel. Don't worry—if the contact messages you again, the entire thread will pop back into your active inbox.
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